Get A Beautiful, Luxury Home Sauna Built In 2 Days And Improve Sleep By 82% In Just 7 Days (FREE Shipping & Wellness Kit For February!)

Terms & Conditions

These Terms & Conditions ("Terms") govern participation in promotional offers, guarantees, consultations, purchases, shipping, returns, refunds, and related services provided by Sauna Realm LLC ("Sauna Realm," "we," "our," or "us"). By submitting an inquiry, booking a consultation, or making a purchase through www.saunarealm.com, you agree to these Terms.

1. Geographic Eligibility – Offers are valid only within the contiguous United States (the lower 48 states). Alaska, Hawaii, U.S. territories, and international destinations are excluded. Customers must be at least 18 years of age and must be the property owner or an authorized decision-maker for the installation location.
2. Nature of the Offer – Promotional offers may include, where stated:
   • Complimentary personalized sauna consultation
   • Customized sauna recommendation and layout plan
   • Promotional shipping incentives
   • Wellness starter kit
   • 7-Day Satisfaction & Performance Guarantee
   All promotional inclusions are subject to availability and may change without notice. Retail values displayed are approximate and for reference only. Offers are limited to one per household, unless explicitly stated otherwise.
3. Consultation Disclaimer – Free consultations are informational only and does not constitute architectural, medical, engineering, or legal advice. Final installation, electrical, structural, and permitting decisions are the sole responsibility of the customer.
4. 7-Day Satisfaction & Performance Guarantee –
   1. Definition – The 7-Day Satisfaction & Performance Guarantee is intended to provide peace of mind regarding your sauna purchase. It is not a medical or therapeutic guarantee. "Results" refers to subjective improvements in relaxation, perceived stress reduction, sleep quality, and general comfort based on consistent use.
   2. Guarantee Period – The 7-day period consists of seven (7) consecutive calendar days, beginning on the customer's first day of use ("Day 1"). To activate the guarantee, the customer must notify Sauna Realm in writing of their Day 1 via email to support@saunarealm.com.
   3. Qualification Requirements – To qualify:
      • Sauna must be installed per provided instructions
      • Electrical and safety guidelines must be followed
      • Customer must use the sauna a minimum of 20 minutes per day for all seven (7) consecutive days
      • Day 1 notification and any concerns must be reported in writing during the 7-day period
   4. Remedy – If unsatisfied, Sauna Realm may, at its discretion:
      • Provide troubleshooting support
      • Replace defective components
      • Offer a partial or full refund
      All remedies are subject to Section 10 – Refunds, Returns & Cancellations, including freight charges, restocking, and manufacturer exclusions.
5. Shipping Policy –
   1. Order Processing – Orders are processed within 1–2 business days. Transit times 5–12 business days, dependent on the carrier. Guarantees cannot be provided.
   2. Backorders – Products may be temporarily unavailable due to manufacturing, supply chain, or demand conditions. If an item is backordered, Sauna Realm will notify the customer when reasonably practicable; however, all delivery and backorder timeframes are estimates only and not guaranteed. Backorders do not constitute a breach of contract or grounds for cancellation or chargeback. Sauna Realm may, at its discretion, ship items separately or hold orders until complete. Cancellation of a backordered item may be requested only if the delay exceeds thirty (30) days beyond the originally estimated ship date, excluding events beyond Sauna Realm's reasonable control. Any approved refund applies solely to the affected item and excludes incurred shipping, custom or made-to-order items, and administrative or processing costs. Continued waiting after notice of a backorder constitutes acceptance of the revised delivery timeframe, and Sauna Realm shall not be liable for any loss or expense arising from backorder delays.
   3. Shipping Area – At this time, Sauna Realm ships only within the contiguous United States (the lower 48 states). Alaska, Hawaii, U.S. territories, and international destinations are excluded.
   4. Shipping Fees – Shipping fees vary by product / size as disclosed on the product page. Typical examples include:
      • Flat-rate curbside delivery: approx. $950
      • Oversized curbside delivery: approx. $1,990
      • Select sauna heaters, accessories, and select saunas may ship free within the Continental U.S.
      • Orders under $200 may incur shipping fees
   5. Curbside Delivery – All shipments are delivered via curbside delivery. Drivers are not required to deliver items inside. Inside delivery must be arranged in advance and additional charges apply. Customers are responsible for alternative arrangements if the carrier cannot access the location.
   6. Inspection & Damage Claims – Customers must inspect all deliveries upon arrival. Report visible damage within 24 hours of delivery, including photos of the damage, packaging, and SKU. Failure to report damage within 24 hours may void insurance claims.
6. Installation & Electrical Responsibility – Sauna Realm does not provide installation services unless explicitly stated. Customers are solely responsible for:
   • Hiring licensed professionals
   • Obtaining permits
   • Compliance with local building codes
   • Electrical connections
   Improper installation voids warranties and releases Sauna Realm from liability.
7. Wellness & Medical Disclaimer – Saunas are not intended to diagnose, treat, cure, or prevent disease. Consult a physician before use if:
   • Pregnant
   • Cardiovascular conditions
   • Heat sensitivity
   • On medications affecting circulation / hydration
   Use is at Customers own risk.
8. Lifetime Support – Guidance and troubleshooting assistance for the original purchaser only. Does not include labor, replacement parts outside manufacturer warranties, or on-site service.
9. Manufacturer Warranties – Coverage varies by manufacturer; refer to product pages. Sauna Realm does not modify or extend manufacturer warranties. Damage not reported within thirty (30) days of receipt are not warranty claims.
10. Refunds, Returns & Cancellations –
    1. Pre-shipment Cancellations – Free cancellation before shipment, unless the item is custom or made-to-order.
    2. Custom & Made-to-Order Products – Cannot be canceled or refunded once production begins. All sales are final.
    3. Returns & Exchanges – Customers pay shipping, re-consignment, and replacement shipping costs. Outright returns are subject to 25% cancellation/restocking fee and all return freight charges. Sauna Realm may provide discretionary assistance for exchanges.
    4. Condition of Returns – Returned items must be unopened, unused, and in original condition. Additional restocking fees may apply. Orders already shipped may not qualify for full refund.
    5. BOGO Promotions – For Buy-One-Get-One promotions, both items must be returned to qualify for full refund. Partial returns may qualify for a replacement or store credit only. Shipping and restocking fees may apply.
11. Chargebacks – Customers agree to contact Sauna Realm before filing a chargeback. Fraudulent chargebacks may be treated as theft and pursued accordingly.
12. Limitation of Liability – Sauna Realm's total liability shall not exceed the total amount paid for the product(s) giving rise to the claim. No liability for indirect, incidental, consequential, or punitive damages, including loss of use, personal injury, health outcomes, or installation errors. Limitations survive termination, expiration, or cancellation of these Terms.
13. Force Majeure – Sauna Realm is not responsible for delays / failures due to events beyond its reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, or transportation failures.
14. Data & Communication Consent – By submitting information, customers consent to receive communications via email, SMS, or phone regarding an inquiry, order, or related offers. Opt out at any time.
15. Fraud & Abuse – Sauna Realm reserves the right to refuse service, void promotions, or deny refunds for suspected fraud, misuse, or abuse.
16. Governing Law – Terms shall be governed by the laws of the State of North Carolina, without regard to conflict of law principles.
17. Acceptance – By using the website, booking a consultation, or ordering, customers acknowledge that the Terms & Conditions have been read, understood, and agreed to.
18. Arbitration & Dispute Resolution – Except for claims eligible for small claims court, any dispute arising out of or relating to these Terms, a purchase, or related services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association. Arbitration shall be conducted on an individual basis only, and class actions, class arbitrations, and representative proceedings are expressly waived. Arbitration shall take place in North Carolina, unless the parties agree otherwise, and may be conducted in person, by telephone, or by written submission. Sauna Realm will cover arbitration filing fees for claims under $10,000. You may opt out of arbitration within 30 days of your first purchase by providing written notice to support@saunarealm.com.
19. Disclaimer of Implied Warranties – Sauna Realm disclaims all implied warranties, including merchantability and fitness for a particular purpose. Recommendations are informational only, no guarantee of results.

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